TERMS AND CONDITIONS OF BOOKING

The Terms and Conditions below, when accepted as part of the booking process, bind you and anyone else in attendance, into agreement with them, when using any facilities on Ely Dogs Activity Meadows Premises. For the purposes of these Terms and Conditions ‘Ely Dogs Activity Meadows’ includes any and all fields belonging to Whitecross Farm including those used by guests of Holidays With My Dogs.

Liability

No responsibility will be taken by the landowners for damage or injury sustained to property, individuals or animals whilst using any of the facilities or anywhere on the Ely Dogs Activity Meadows premises. Use of Ely Dogs Activity Meadows is entirely at your own risk.
Parking must be in the advised parking areas. All vehicles are left entirely at their owners’ risk, the landowners accept no liability nor responsibility for any loss or damage incurred, accident or otherwise, whilst they are on Ely Dogs Activity Meadows premises. No Parking on any grassed areas unless advised to do so.
Any breakages/damage caused whilst on the premises of Ely Dogs Activity Meadows must be paid for by the hirer.
We recommend that all dog(s) using Ely Dogs Activity Meadows are up-to-date with their inoculations, wormed and use tick prevention.
Please do not bring your dog(s) when they are ill and/or coughing.
If any dog(s) that you are responsible for are not insured for 3rd party liability, please be aware that you will be personally liable for any accidents or injuries that the dog may cause, just as if you would be if it occurred in a public place.
Ely Dogs Activity Meadows are situated on farm land and as such there could be natural and agricultural hazards. Hazards you may encounter could include, but are not limited to; tractors and other agricultural machinery, nails, glass, wood, wire, uneven ground, unmown meadow grasses which are left to seed, wild mushrooms, acorns, berries, woodchip, fallen trees/branches, food items cached in the ground by birds / squirrels, rabbit and other animal burrows, biting insects and thorns. Prevailing weather conditions could result in additional hazards, including but not limited to; mud and surface water, and dry ground resulting in cracks and trip hazards.
Individuals using the facilities will take full responsibility for themselves and their dogs as if they were walking in any public place. Ely Dogs Activity Meadows will not be liable for any injury or accident resulting from any natural or agricultural hazards located on the premises.
The area is natural farmland and young woodland with varying and undulating terrain. Appropriate footwear is required at all times. It is not garden or park land.
The behaviour, safety and welfare of all dogs using Ely Dogs Activity Meadows is entirely the owner’s/handler’s responsibility, just as it would be in a public place.
The owners of Ely Dogs Activity Meadows do not organise, and are not liable for any gatherings or events on the premises unless otherwise stated, nor will they be held liable for any incidents, accidents, injuries or escapees. Hirers use Ely Dogs Activity Meadows facilities entirely at their own risk, please ensure dogs and children are supervised at all times.
A first aid kit for humans and one for dogs is located on a hook underneath the exit gate code pad in the car park.

Usage

Ely Dogs Activity Meadows are for personal, non-commercial use only. All dogs must be accompanied by their owners. Shared bookings with friends who bring their own dogs are permitted.
Any other use, including ‘business’ activities, must be agreed by Ely Dogs Activity Meadows and confirmed in writing prior to making a booking. Dog Walkers are welcome with prior agreement.
Maximum online booking in one day is 2hrs – two slots booked back to back or individually.

Dangerous Dogs Act (DDA) / Banned Breeds / Control Orders / CPN

Owners of any dogs listed under the DDA are welcome in Ely Dogs Activity Meadows.

Code of Ethics

Harsh handling of dogs, either verbal or physical is not allowed.
Choke chains, prong collars and electronic devices are not allowed.
Persistent, continuous barking will not be tolerated.
We reserve the right to request you vacate Ely Dogs Activity Meadows premises at any given time if any of the above are breached.

Booking Arrangements

Bookings are made online directly via the website.
Bookings can be made up to 6 weeks in advance (42 days) for Members / Subscribers and up to 14 days in advance for all other bookings via a package or single booking.
The person making the booking must be present and must ensure that anyone else attending is made aware of, and adheres to the Terms and Conditions. By bringing friends or family, the hirer agrees to take full responsibility for their safety and ensure that they abide by the Terms and Conditions at all times whilst on the premises and while using the facilities.
Bookings are not transferable to any other person.
Maximum booking in one day is 2hrs – two slots either back to back or individually. Guests of Holidays With My Dogs are not limited by this condition and can book slots to suit.

Payment

Payments are taken at the time of booking by debit/credit card. We use ‘Stripe’ to process these payments. Privacy and Data information can be seen here https://stripe.com/gb/privacy

Cancellation Policy

It is the ‘bookers’ responsibility to manage their bookings and reschedule/cancel within the time limits stated.
You can reschedule/cancel your booking from your original email confirmation or by logging into your account.
No reschedules or refunds are available outside of the time frames stated below:

Rescheduling Appointments

1 hr booking: 48 hours (2 days) before booked date/time

Cancellations / Refunds

Individual Bookings and Packages / Memberships are not refundable. We will extend the time available to use your package / membership slots if required. Please email to request an extension.
Bookings made via a package or membership code may be cancelled subject to the time limits: 1 hr booking: 48 hours (2 days) before booked date/time. The cancelled appointment can be rebooked at a time to suit you.
Individual bookings are not refundable but can be rescheduled withing the standard times – up to 14 days in advance.
If Ely Dogs Activity Meadows needs to cancel a booking you have made, 24 hours notice will be given wherever possible.
If we cancel a booking due to your failure to abide by our Terms and Conditions no refunds will be made.

Entering/Leaving

Please try not to arrive any earlier your session start time. If you do arrive early, you agree to park your vehicle away from the entrance gate and to remain in your car. Do park at the entrance gate, get out of your car, or attempt to enter the car park before your start time on the hour.
We have multiple users who use Ely Dogs Activity Meadows without a car in the car park (Including ourselves while we are doing checks and maintenance). The absence of a car in the car park does not mean you can enter before the start of your time slot. Doing so may result in an instant ban.
At no point should you disturb the previous booking as they are packing up and leaving the car park. Everyone is entitled to peaceful use of the field and car park and this includes the final 10 minutes of their booking time whilst they are getting their dogs safely back in their car.
Enter the gate code on the key pad and wait for the gate to open automatically. Never share the code with anyone outside your booking group. The gate will close behind you once you have cleared the gateway.
NO dogs to be left unattended in vehicles, if they cannot join you on the walk, then please leave them at home. All dogs must be supervised at all times.
Occasionally the exit gate does not close behind the previous user, because they have parked in the space required for the gate to close while they are waiting to exit the site. If the gate is open when you arrive, enter the code on the key pad by the dog wash and the gate will close.
The hirer must inspect all areas/equipment prior to use to ensure that it is suitable for use by their dog(s).
All areas must be vacated and dogs loaded into your vehicle by the end of your booked session. Your walk is for 50 minutes with 10 minutes to leave the car park before the start of the next session.
If your fail to leave on time and this impedes the following booking then you will be liable to cover the cost of refunding those affected.
Enter the gate code on the keypad by the dog wash. The exit gate will open towards the road and close once you have cleared the gateway.
If you arrive late, the booking cannot be extended. Anyone entering early or leaving later than requested above will result in future bookings being cancelled.

Walkers Code

Pick up after your dogs, and any poos that others may have missed. Everyone misses a poo now and then; today could be your day.
NO grooming/de-shedding of dogs anywhere onsite
No smoking anywhere within the Ely Dogs Activity Meadows premises. Dropped cigarette buts can spark devastating fires within seconds, and are harmful to wildlife regardless.
No fires or BBQ’s permitted anywhere within Ely Dogs Activity Meadows premises, unless by prior written agreement.
Leave NO trace – Take it home (or use the bins provided for Dog Poo only).
Do not allow your dog(s) to dig, chew / damage equipment or trees anywhere within Ely Dogs Activity Meadows premises.
Leave the Portaloo and Dog Wash as you would wish to find it.
Any abuse or harassment of the owners or anyone working on behalf of Ely Dogs Activity Meadows will result in an instant ban and no refunds of any monies paid. This includes verbal, physical, and written abuse including emails and social media. We have ultimate discretion over the use of Ely Dogs Activity Meadows and will not tolerate any attempt to intimidate or discredit us or anyone working on our behalf.

Maintenance

The hirer must bring their own poo bags and remove ALL dogs waste. Bins are provided around the premises, it is a strict requirement that you must pick up after your dog(s). There are spare poo bags (in case they are forgotten only).
There is a dedicated dog wash and tap, along with hand wash and dog shampoo, in the car park.
Do NOT allow your dog to dig holes – holes pose a danger to other visiting dogs and humans.
No litter is to be left on Ely Dogs Activity Meadows premises as this presents a risk to users and their dogs. Please use the bins provided for dog poo and take human rubbish home with you.
We inspect Ely Dogs Activity Meadows facilities and perimeters daily to maintain security but please notify us on 07367063671 if you have any concerns.
We do not take any responsibility for any dog escaping from any facility on Ely Dogs Activity Meadows premises.
The majority of the Meadows is grass with some areas of stone, woodchip, and rubber grass matting. The grounds have grass tracks which have naturally uneven surfaces, as well as fallen trees/branches, wood piles and chippings, tree stumps, animal burrows, bramble, thorns, low protruding branches, dense vegetation, unmown meadow grasses and trees. Appropriate footwear and supervision of dogs is required in all areas.

Humans – Children & Adults

Children are welcome at Ely Dogs Activity Meadows but must be supervised by an adult at all times.
Obstacles, jumps, tyres, ramps etc., are designed and built to be used by dogs only.
NO humans (children or adults) are permitted to climb on any obstacles/equipment/gates or fencing.
Ely Dogs Activity Meadows will not take any responsibility for any injury to humans or animals caused by using said equipment.
A first aid kit is located next to the dog wash in the car park.

Data/Privacy Policy

We retain your contact details in the event of having to contact you regarding your booking, follow up emails, and occasionally to share updates and information.
By confirming your booking you agree to the above use of your contact details.
Your information is not shared to any other parties.
Please be aware that CCTV is in operation on Ely Dogs Activity Meadows premises.
You can request for your data to be erased. This would need to be put in writing to Sian Ryan: [email protected]

Updates

We may need to vary these terms and conditions from time to time. By making a booking, you agree to abide by the terms and conditions on Ely Dogs Activity Meadows Dog Fields website on the date of your session
It is your responsibility to read our terms and conditions prior to every booking.
We reserve the right to request you vacate Ely Dogs Activity Meadows premises at any given time should our Terms & Conditions not be adhered to and cancel any future bookings.

By booking you will be deemed to have read and agree to abide by the Terms and Conditions when completing the tick box during the checkout process.

Collecting information automatically

We use Google Analytics to track user activity which in turn helps us to improve the website. These statistics do not contain personal data and cannot be traced back to an individual.

Information security

The website pages which are used to collect your personal details are protected by a digital certificate called a “Secure Socket Layer” This is installed onto the web server to ensure that the information being transmitted is secure and to encrypt that information which makes it virtually impossible to intercept that transfer.

The certificate details can be found by clicking on the padlock icon on the bottom right hand corner of a secure page.

Copyright and disclaimer statement

Copyright

All material on these pages, including without limitation text, logos, icons, photographs and all other artwork, is copyright material of Developing Dogs, unless otherwise stated. Use may be made of these pages for non-commercial purposes without permission from the copyright holder. Commercial use of this material may only be made with the express, prior, written permission of Developing Dogs

Material provided by any third party, including material obtained through links to other sites from the Developing Dogs’ pages, is likely to be the copyright material of the author. Permission to copy or otherwise use such material must be obtained from the author.

Disclaimer

Developing Dogs seeks to ensure that information contained in these pages is accurate. However, no liability, other than in respect of death or personal injury, or responsibility is accepted arising from reliance upon the information contained in these pages or any other information accessed via this site, including without limitation for information reached via links on this site to external sites.

Developing Dogs holds and processes personal data in accordance with all current legislation relating to data protection.